Tracking Your Package Once It Has Shipped: Commonly Asked Questions:

Updated: Feb 2

Many shipping companies are experiencing extensive delays right now due to COVID-19 and lack of staff and staff things are getting misrouted and misdelivered because people are having to fill in for others who are sick or filling in somewhere else. We have been getting an abundance of calls about delayed packages or packages saying they’ve arrived and haven’t. Please note, once a package leaves our facility it is the customers responsibility to track it and you have the same ability and right to email or call about it. We don’t have any more power than you do because we are a company. We don’t have a special phone number, we have to wait on hold just like everyone else and we are simply unable to do that for hundreds of clients whose packages are delayed. We will get involved if and when a package is missing. If the package says delivered and you dont believe it has, first check with all members of your household. If it still doesn’t show up go online and file a claim at www.usps.com your package is insured up to $50 or www.ups.com up to $200 rhey will then contact us for your receipt and we will either provide you with more product or if you’ve already bought new product we will reimburse you what they have reimbursed us.

Warm Regards

Jenn

Owner/Operator


PLEASE NOTE***We are not responsible for stolen or lost packages. A claim can be filed with the shipping provider but a claim settlement is not guaranteed.


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16 Wyckoff Mills Rd #327
Adelphia, NJ 07710

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1002 US Highway 9

Howell, NJ 07731

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***Please be advised that just because our website shows "In Stock" on a particular item does NOT mean that we have this product "In Stock" at our NJ location.  We ship products from all over the country email ahead of time before making a drive to find out if we have your size in-store or not.  No representations made on our online store represent what is in stock in our physical location.  email to make an appointment to visit our store!    jenn@easternskatingsupply.com.  We handle all client inquiries by email and will call you if necessary but we do not accept incoming calls.  Use the above for contact.

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Email: jenn@easternskatingsupply.com

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