Refunds & Exchanges of Defective Products

All of the products purchased through our website are warrantied through the manufacturer. If you receive a product and you believe it is defective contact us and we will advise you of the proper steps for your particular product as each manufacturer is different. Usually Eastern Skating Supply will file the warranty claim for you on your behalf. The manufacturer will ask fir photos of videos to initiate the them. At times they will ask you to send them the product, initially at your cost, if they need to inspect it to find out more about the defect. If it is determined that the product is defective they will likely replace the product and refund your shipping costs. If it is determined that the damage is not a defect and was a user induced issue, you will not be refunded for your shipping costs and they may offer to fix it for a fee or send it back.

Keep in mind, every manufacturer is different and habe different warranties. There is no blanket time for warranties. Some are a few months and others are a year.

Eastern Skating Supply is a reseller of these products and is not responsible to determine warranty claims. We will assist in filing the claims for.

*Return for size exchange, etc. can be found on a seperate post or on the product page of each product on the site.

Kind Regards,

Jenn

Owner/Operator


Thamk

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©2020 by Eastern Skating Supply

Our Mailing Address:

16 Wyckoff Mills Rd #327
Adelphia, NJ 07710

Our Store Address:

1002 US Highway 9

Howell, NJ 07731

Store Hours:

Monday - Sunday:

By Appt Only

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***Please be advised that just because our website shows "In Stock" on a particular item does NOT mean that we have this product "In Stock" at our NJ location.  We ship products from all over the country email ahead of time before making a drive to find out if we have your size in-store or not.  No representations made on our online store represent what is in stock in our physical location.  email to make an appointment to visit our store!    jenn@easternskatingsupply.com.  We handle all client inquiries by email and will call you if necessary but we do not accept incoming calls.  Use the above for contact.

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Email: jenn@easternskatingsupply.com

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