WARRANTIES: Refunds & Exchanges of Defective Products

All of the products purchased through our website are warrantied through the manufacturer. If you receive a product and you believe it is defective contact us and we will advise you of the proper steps for your particular product as each manufacturer is different. In some cases Eastern Skating Supply will file the warranty claim for you on your behalf if that is required by the manufacturer, otherwise we will give you the forms and contact info you need to file such claim. The manufacturer will sometimes ask for photos or videos to initiate the claim. At times they will ask you to send them the product, at your cost, if they need to inspect it to find out more about the defect. If it is determined that the product is defective they will likely replace the product. If it is determined that the damage is not a defect and was a user induced issue, you will not be refunded for the item. They may offer to fix it for a fee or send it back.

Keep in mind, every manufacturer is different and have different warranty policies. There is no blanket time for warranties. Some are a few months and others are a year.

Eastern Skating Supply is a reseller of these products and is not responsible to determine warranty claims. We will assist in filing the claims.

*Return for size exchange, etc. can be found on a separate post.

Kind Regards,

Jenn

Owner/Operator

This is a repost from 2020 just as a reminder that this is still the policy and is also included within the return policy agreed to at checkout.