REFUND TIME FRAME FAQ

Once your refund is requested it is processed within 24 businesses hours, usually much sooner. Once we issue the refund it depends on your bank how long it will take to be credited to your bank account/credit card. It typically takes 7-10 days, sometimes less, but can legally take up to 30 business days. After 7-10 days if you have not received your credit you can call your bank with our confirmation # in hand to ask them how long it is going to take. Once we issue the refund, the funds are immediately taken from our account so from that point forward it depends on your banks policies and all inquiries should be addressed with them, as long as you have received your confirmation from us. If you did not receive a confirmation and you need that in order to contact your bank, please call or email and we will get that to you within a reasonable time frame (less than 1 business day). Kind Regards. ESS

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Chaya Melrose Update

Although the UPS is still showing they are coming tonight by 7pm, however it is 10 pm and they are not here yet so we are assuming they will be here tomorrow and preorders/orders will be shipping Thur

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Our Mailing Address:

16 Wyckoff Mills Rd #327
Adelphia, NJ 07710

Our Store Address:

1002 US Highway 9

Howell, NJ 07731

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***Please be advised that just because our website shows "In Stock" on a particular item does NOT mean that we have this product "In Stock" at our NJ location.  We ship products from all over the country email ahead of time before making a drive to find out if we have your size in-store or not.  No representations made on our online store represent what is in stock in our physical location.  email to make an appointment to visit our store!    jenn@easternskatingsupply.com.  We handle all client inquiries by email and will call you if necessary but we do not accept incoming calls.  Use the above for contact.

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