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PreOrder Updates

If at anytime you are unhappy with our preorder updates or feel they are too “vague” feel free to let us know and we will feel free to let you out of your preorder obligation, and you can place one somewhere else. Oh that’s right they don’t offer preorders on luminous wheels anywhere else, I guess you can wait until they arrive to the US and hope you get some because we’re cancelling your order if you are not happy with our preorder services that we offer for your convenience.

We offer all of the information given to us by Luminous so if it is vague or not enough it is not our intent, if you’ve followed us and our preorders over the last year you know we are more than transparent and give all the info that we have.

In Luminous‘ defense all of the distributors are having the same issues with shipping. There is an international shipping crisis going on and a lot of distributors are saying arrivals are “a guessing game” as even their shipping representatives cannot give them arrival times with all of the delays leaving their port and arriving at ours. Ships are sitting at the port for a month at a time. Sorry we can’t please everyone, please place your order somewhere else. We will continue to provide the services we offer to those who are grateful for them.

Thank you,

Management

 
 
 

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3 Comments


reneelynn09
reneelynn09
Aug 17, 2021

i don’t understand people it’s a pre order exactly what it means u order it and wait for it to come 🤦🏽‍♀️Your shop is one of the best your awesome to the core u have great prices great quality products your full of knowledge what more could customers ask for don’t let them get to ya you already posted about this you shouldn’t have to keep repeating yourself I’m sorry for the A-holes that just don’t get it

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in response to an automated "give us your feedback" email: "I’m still patiently waiting for my back ordered purchase to arrive. I do wish the blog updates were less vague."


Thanks


I guess Im the arsehole who gets quoted on the blog and has their order canceled. lolz.

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Nigar Terrill
Aug 17, 2021

Thank you for ur work. I appreciate knowing u guys exist. U made it much easier for me to get them than anywhere else. Don’t sweat those guys. Just do what u do bc ppl like me love u (hug)

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***Please be advised that just because our website shows "In Stock" on a particular item does NOT mean that we have this product "In Stock" at our FL location.  Although, we stock many of our products in house, we are only able to offer such a vast range of brands and products through the help of our distributors and their stock may vary and is not linked directly to our site.  We will let you know right away if the product you ordered is not in stock.  You will receive an email from us from 1-48 business hours so please check your email for notifications and tracking information.  No representations made on our online store represent what is in stock in our physical location or online store.  We handle all client inquiries by email and will call you if necessary but we do not accept incoming calls.  Contact us prior to returning any product to us or it may be denied.    info@easternskatingsupply.net.

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