LUMINOUS NEW COLORS ANNOUNCEMENT/ARRIVAL/CLARIFICATION
- jenn0424
- Jul 16, 2021
- 1 min read
So apparently, when Luminous said the wheels were "on their way to their warehouse" this was not very clear and to me that would be interpreted as on the way to your warehouse from the port, otherwise you would say they are on the way to the US from overseas or they have left the manufacturing facility and are being shipped to the US.
The wording that they are "on the way to our warehouse" to me means they will be there within the week. So I apologize if Eastern Skating Supply's announcement was, therefore leading any of our client's to believe that it was going to be sooner than it might be. Apparently the wheels are on their way from overseas and they cannot give us an answer on when they will arrive to their warehouse because of shipping and logistics etc. So I just wanted to be transparent about that because we have ALWAYS been completely transparent when it comes to these luminous wheel preorders and we have caught a lot of heat for this and so in turn, it has become harder and harder to obtain the information we are seeking. So this is what we know and we will keep you posted as we find out and new information.
It’s sad ppl just agree to Thibgs without actually reading them and then tell u that u r the one who messed up. Patience ppl patience. You will get what u payed for. I’m very excited to get my wheels finally after trying to find them for 6 months or how ever long that color existed and I found this place yay
Thank you for the clarification. This is my first order but this company came so highly recommended that I trust my wheels will arrive soon enough.
I have 4 sets of Luminous wheels from your company and if I decide to purchase more, it will be from your company. To anyone reading this, Eastern Skating Supply is the most transparent company that I’ve dealt with in my entire life! Who else gives PERSONAL weekly updates on orders? It usually goes…you order and you wait…nothing in between about where your item is in transportation, except for when you get tracking. Please be kind because one thing I know, is they work hard and should be appreciated for all that they do!