All returns for exchange or credit must be started within 14 days of delivery. Special orders and sale items may not be returned. We only accept unused products in original condition with original packaging for return. The returned item must be able to be resold as new. Boots, frames, wheels or bearings may not be mounted (i.e. inline speed skates) in any way to qualify for a credit. Boots may not be molded to qualify for a credit.
Product returns except size exchanges may require a 15% restocking fee. For size exchanges, there are no restocking fees. The shipping cost for any returned items is the sole responsibility of the customer. When your returned item has been received you will be credited for the item minus the restocking fee and shipping fee. If your returning equipment that initially had free shipping the initial shipping cost will be deducted from the amount credited back to you. As long as there is profit to take the initial shipping cost out of we will cover the initial shipping cost. But, if there is a return there is no profit to take the initial shipping cost out of.